From your first ping to a branded marketplace.
SendAvata sits between your traffic and your agents. It answers the ping tree, decides who gets the call, bridges it, and bills the seat only when the call qualifies. Here is the whole path, end to end.
Four moves. Then it runs itself.
- 01Connect your traffic
Your ping tree (Ringba, Retreaver, CallGrid or your own) sends a bid request for every inbound call. SendAvata answers inside the timeout with a bid and a destination — the phone number or SIP URI of the agent who wins.
- 02Brand the portal
Upload your marks, set colors, map your domain. The agent portal, the login, the receipts and every notification render under your brand. Agents never see ours unless you want them to.
- 03Onboard seats
Agents apply through your branded page, pick the lines they want, fund a wallet, set licensed states and go online. Presence comes from carrier registration, not a browser tab — so online means reachable.
- 04Bill on qualify, settle daily
Every connected call that reaches the line's qualifying time debits the agent's wallet at the published price. Under the mark, it's free. Recordings, disputes and credits are self-serve inside the portal.
- 01Connect your traffic
Your ping tree (Ringba, Retreaver, CallGrid or your own) sends a bid request for every inbound call. SendAvata answers inside the timeout with a bid and a destination — the phone number or SIP URI of the agent who wins.
- 02Brand the portal
Upload your marks, set colors, map your domain. The agent portal, the login, the receipts and every notification render under your brand. Agents never see ours unless you want them to.
- 03Onboard seats
Agents apply through your branded page, pick the lines they want, fund a wallet, set licensed states and go online. Presence comes from carrier registration, not a browser tab — so online means reachable.
- 04Bill on qualify, settle daily
Every connected call that reaches the line's qualifying time debits the agent's wallet at the published price. Under the mark, it's free. Recordings, disputes and credits are self-serve inside the portal.
Who gets the call is decided in one hot path.
When a bid request lands, SendAvata already knows which agents are online, which lines they are on, which states they hold, and how much each wallet can cover. The decision — bid or pass, and for whom — happens before the ring tree's timeout, and the same request carries the destination so there is no second round-trip.
Priority is yours to set: line by line, tier by tier. Agents who buy a prepaid tier on a line jump the queue for that line. Everything else falls through in the order you configured.
One published number per line: $X / Ns.
Every line you publish shows agents exactly two things: the price and the qualifying time. A call that reaches N seconds is billable and final. A call that doesn't is free. There is no grey zone to argue about later, which is why the dispute queue stays short.
Disputes exist for the cases that matter — wrong-number, robocall, technical failure — and close within 72 hours. Credits land back in the wallet, not in an email thread.
Everything the incumbents bolt on, built in.
Real-time bidding
Answer every ping-tree request with a real bid and a live destination, inside the timeout.
Read more →Bill on qualify
One published number per line. Charged only on a connected call that reaches the mark.
Read more →White-label
Your domain, your marks, your colors on every agent-facing surface.
Read more →Agent portal
Softphone, wallet, lines, calls, disputes and stats — mobile-first, under your brand.
Read more →Row-level tenancy
Postgres RLS enforced at the connection. Your data is invisible to every other workspace.
Read more →Shadow mode
Run beside your current router, diff every decision, cut over when the ledgers match.
Read more →Common questions
Do I have to move off my current platform first?
No. Shadow mode lets SendAvata receive the same ping-tree requests your current router does, log what it would have decided, and show you the diff — without touching a live call. You cut over when you trust it.
Where do the phone numbers come from?
Buy them inside the console (provisioned on our carrier account, billed on your invoice), or attach numbers you already own. Either way they ring your lines directly.
Who holds the agents' money?
The agent's wallet lives in your workspace ledger. Agents top up through hosted checkout; charges and credits post to the same ledger you see. We don't sit in the middle of your cash.
How fast is a launch?
The workspace, portal, wallet and bid endpoint exist the moment you verify your email. Brand it, add a line, paste the endpoint into your ring tree — most operators are live the same day.
Related
Answer Ringba, Retreaver and CallGrid ping-tree requests inside the timeout with a real bid and a live agent destination.
Run SendAvata beside your current router, diff every routing decision, and cut over only when the ledgers match.
Everything between creating a workspace and billing your first qualified call, in order, with what to verify at each step.
Your branded portal, live in two minutes.
No demo, no sales call, no card. Create the workspace, drop your logo, paste one URL into your ring tree.
- Portal, wallet and bid endpoint provisioned on signup
- Shadow mode beside your current platform
- Founding pricing locked 12 months, $0 setup